Information We Collect

When you work with us on your video projects, we naturally need some information to deliver quality results. Here's what we typically collect and why:

• Contact Information: Your name, email address, phone number, and business address so we can communicate effectively about your projects
• Project Details: Information about your filming needs, editing requirements, timelines, and creative preferences
• Payment Information: Billing details and payment method information processed through our secure payment systems
• Technical Data: Information about how you interact with our website, including IP addresses and browser details for security purposes
• Communication Records: Emails, messages, and notes from our consultations to ensure we deliver exactly what you envision

We don't collect anything we don't actually need for your project. If you're curious about specific data collection for your particular service, just ask us directly.

How We Use Your Information

Your information serves specific purposes in our business relationship. We're not in the business of collecting data for its own sake - everything we gather helps us serve you better:

• Delivering your filming and editing projects according to your specifications and timeline
• Communicating project updates, scheduling changes, and collaborative feedback
• Processing payments and maintaining accurate billing records
• Improving our services based on project outcomes and client feedback
• Complying with legal obligations related to business operations in Thailand
• Protecting our systems and your data from security threats

We don't use your personal information for marketing to other companies, selling contact lists, or anything unrelated to your actual projects with us. Our focus stays on the work we're doing together.

Information Sharing and Disclosure

We keep your information within our team unless sharing is necessary for your project or legally required. Here are the limited circumstances when we might share your data:

• Service Providers: Trusted partners who help with specific aspects of your project, like specialized equipment rental or technical services
• Payment Processors: Secure third-party services that handle billing and payment transactions
• Legal Requirements: When required by Thai law or to protect legitimate business interests
• Business Operations: Professional advisors like accountants or lawyers who need information for business purposes

We never sell your personal information or share it for marketing purposes. Any third parties we work with are bound by confidentiality agreements and data protection requirements.

Your Privacy Rights

You have significant control over your personal information. These rights are guaranteed under both Thai law and our business practices:

To exercise any of these rights, contact us directly. We'll respond within the timeframes required by Thai law, typically within 30 days for most requests.

Data Retention and Deletion

We keep your information only as long as necessary for business purposes or legal requirements. Here's our general approach to data retention:

• Project Files: Maintained for 3 years after project completion for potential revisions or technical support
• Communication Records: Retained for 2 years to reference project discussions and agreements
• Financial Records: Kept for 7 years as required by Thai accounting and tax regulations
• Contact Information: Maintained until you request deletion or withdraw consent
• Website Analytics: Automatically deleted after 26 months

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though some information must be retained for legal compliance.

International Data Transfers

While we primarily operate within Thailand, some of our technical service providers may process data internationally. When this happens:

• We ensure adequate protection through contractual safeguards and security measures
• Data transfers comply with Thai PDPA requirements for international processing
• We maintain documentation of all international transfer arrangements
• You have the right to information about specific transfer arrangements affecting your data

Most of our data processing occurs within Thailand using local service providers whenever possible.

Cookies and Website Technology

Our website uses minimal tracking technology focused on functionality rather than extensive data collection:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors use our website to improve user experience
• Performance Cookies: Monitor website performance and loading times

We don't use advertising cookies or extensive tracking systems. You can control cookie settings through your browser, though some website features may be limited if essential cookies are disabled.

Policy Updates and Changes

We update this privacy policy when our practices change or legal requirements evolve. Significant changes are communicated directly to active clients via email.

Minor updates, like clarifications or contact information changes, are posted on our website with updated revision dates. We recommend reviewing this policy periodically if you use our services regularly.

If you disagree with policy changes, you can discuss alternatives with us or exercise your right to data deletion where legally permissible.